At 3CE Online Store, we want you to love every item you receive. If you’re not fully satisfied, we’re here to help.

Return Period

You may request a return or exchange within 7 days from the date you receive your order. Only unused and unopened items in their original packaging are eligible.

Non-returnable Items

For hygiene and safety reasons, opened or used cosmetics cannot be returned or exchanged. Please carefully check your products before opening.

Return Conditions

• The product must remain sealed, unused, and in its original box or wrapping.

• Proof of purchase (order number or receipt) is required.

• All promotional, discounted, or free gift items are non-returnable.

Return Shipping

Return shipping costs are non-refundable unless the product was damaged, defective, or incorrect due to our mistake.
Customers are responsible for shipping fees when returning for personal reasons (e.g., change of mind).

Damaged / Wrong Items

If your order arrives damaged or incorrect, please contact our support team within 48 hours of receiving your parcel.
Send us your order number, clear photos of the product, and packaging.
We will verify the issue and arrange a replacement or refund.

Refund Process

Once your return is approved and inspected, refunds will be processed within 7–14 business days to your original payment method.

Contact Us

For return requests or questions, please email us with your order details.
Our team will respond within 1–3 working days.

Thank you for shopping with 3CE Shop — your satisfaction is our priority.